To protect the rights of complainants and information providers who act in good faith, www.glassisgood.co.th will conceal names, addresses, or any information that can identify the complainant or information provider. and keep the information of complainants and informants confidential. Only those responsible for investigating complaints are limited to having access to such information. The person who received the information related to the complaint must keep information, complaints, and documentary evidence of complainants and informants will not disclose information to other persons who do not have related duties, unless required by law.
www.glassisgood.co.th will consider the eligibility of the complaint immediately and notify relevant persons to investigate the facts regarding the complaints and take appropriate corrective actions. www.glassisgood.co.th will follow up periodically to check the progress. The assigned persons will inform the complainant of the results of operations within a reasonable period of time.
The complainant must specify details of the matter to be complained, along with name, address and telephone number, where they can be contacted and can send it through following channels:
If the dispute resolution process by the operator is not satisfactory to the customer Customers may use external channels through which they can resolve disputes. By contacting: Department of Business Development 563 Nonthaburi Rd., Bangkrasor, Amphor Muang, Nonthaburi 11000 Tel: 02-547-5960 Fax 02-547-5973 (Contact re: e-Commerce) Email: [email protected] Web Site: www.dbd.go.th
